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Providence Health & Services Principal Cloud Engineer in Redmond, Washington


Providence St. Joseph Health is calling a Principal Cloud Engineer is our location in Seattle, WA; Redmond, WA; Beaverton, OR; Portland, OR, or Irvine CA.

Are you interested in contributing to the transformation of healthcare delivery in pursuit of Healthcare for a Better World? Are you seeking a role that will allow you to drive adoption of new standards and services with an eye towards modernization, innovation, and security across a large enterprise? Are you looking for an exciting challenge with the opportunity to have a real impact in how applications and services are accessed by more than 150,000 unique users?

The Service Integration Engineering team leads the development and standardization of new platforms, technologies, and services for our Epic Electronic Medical Record Infrastructure and Citrix Virtual Application and Desktop delivery teams. This encompasses deployments across both on-premise and a growing Azure cloud ecosystem. The solutions we develop and standardize are core in the delivery of many of our Clinical and Revenue Cycle applications. Our areas of focus include leading adoption of Cloud (IaaS/PaaS/SaaS) services, testing and exploring new platform standards, internal tool development, Automation, and Infrastructure as Code (IaC), We leverage our expertise in these areas to accelerate adoption in these areas across our broader Epic Infrastructure and Citrix teams.

Principal Cloud Engineers for the Service Integration Engineering team will work with their colleagues in developing these solutions. This role is able to perform solution design, architectural review, implement proof-of-concepts, standardize solutions, and develop operational handoff of solutions. In this role you will work with SMEs from other teams in Providence such as Security, Networking, Cloud Engineering, Applications, and Business Intelligence to align solutions and designs with Enterprise standards and drive development forward.

In this position you will have the following responsibilities:

  • Partner with Engineering, Development, QA, and Program/Project Management peers to translate caregiver, business and technical requirements into components of a service architecture, ensuring that the service will meet compliance and operability standards, and KPIs around resilience, availability, quality, cost, and caregiver expectations.

  • Create and identifies standards and best practices and is responsible for building and implementing required architecture in partnership with other IS engineering teams. Advocates the IS roadmap and vision and drives adoption across service teams.

  • Lead the planning and design of a service delivery system across service teams that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets KPIs. Creates detailed project plans including milestones, testing, documentation and implementation.

  • Communicate with stakeholders and applies advanced diagnostic expertise to restore service with minimal disruption to the caregiver and business. During service disruptions and degradations, owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations.

  • Actively take part in disaster recovery drills. Participates as needed in incident response management during non-working hours.

  • Own the design, implementation, testing, and management of alerting and telemetry systems, and disaster recovery and business continuity plans in partnership with other engineering teams to support 24x7 uptime goals. Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model.

  • Is accountable for the Service Engineering component of a cost model and the reporting framework for one or more services, and develops initiatives to reduce operational costs.

  • Is accountable for the cost model and reporting system that enables teams to forecast, track, and report on the costs generated by business and usage scenarios, as well as ensuring adherence to guidelines and best practices. Maximizes the effectiveness of financial resources.

  • Use expertise to identify potential platform, system, deployment, security and environmental issues prior to service and solution releases, ensuring an on-time release with measurable improvement in KPIs.

  • Develop and maintain effective processes to automate tasks and ensure compliance with security policies and drives the adoption of a solution across multiple service teams.

  • Accountable for service and infrastructure lifecycle planning to ensure critical software and hardware components are kept current.

  • Accountable for the information management of applications, device, and infrastructure data inside the CMDB (Configuration Management Database) and associated systems.

  • Provides leadership within the business by developing innovative methods for measuring the caregiver experience, and uses this data to identify and drive service and business improvements.

  • Consistently analyzes operational cost data, identifies cost-saving efficiencies and influences the business to adopt these efficiencies across multiple service teams.

  • Look for opportunities to continually improve caregiver satisfaction.

  • Mentor and be a technical leader to less experienced team members, improving their skills, their knowledge of our systems and their ability to get things done.

  • Create and identifies standards and best practices and drives the adoption of them by IS. Acts as the group’s thought leader on new technologies and their adoption.


Required qualifications for this position include:

  • Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.

  • 8 years related experience.

  • Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred qualifications for this position include:

  • 8-12 year related experience.

  • Experience working in an Enterprise environment.

  • Strong knowledge of cloud services and modern IT / system architectures (Azure preferred).

  • Translate solution requirements to enterprise standards and patterns.

  • Proficiency with working in an Agile Framework.

  • Ability to work with outside/3rd party providers and vendors.

  • Two or more of the following:

  • Experience with design and engineering of solutions deployed in Microsoft Azure.

  • Experience engineering and deploying solutions for Citrix Virtual Apps and Desktops, including Citrix Cloud.

  • Experience engineering and design of Epic Electronic Medical Record Infrastructure.

  • Experience developing Infrastructure as Code solutions, including use of tools such as Packer, Ansible, Terraform, Azure Bicep, Puppet, and Chef

About the department you will serve.

Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Infrastructure

Location: Oregon-Beaverton

Other Location(s): Washington-Seattle, Oregon-Portland, Washington-Redmond, California-Irvine

Req ID: 321047