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Providence Health & Services Principal Technical Program Manager in Redmond, Washington


Providence is calling a Principal Technical Program Manager to our location in Redmond, WA; Portland, OR; Irvine, CA or Beaverton, OR .

The Administrative Technologies Group (AT) vertical at Providence St. Joseph Health is building next-gen full-service enterprise-grade platform to provide easy access to healthcare data anywhere, anytime. As Principal Technical Program Manager you will lead database, reporting and analytics projects for the Data Team. This role is both enterprise in nature and startup in mindset because we are creating and building this IS division from the ground floor. This role will work in a fast paced environment, have constant demands for better services, and will require strong problem resolution, decision making, communication and partnering skills You will be responsible for making sure that the team uses modern software development practices. You will work closely with our data architect, developers and business partners to craft secure, scalable, resilient cloud-based services. As the most senior technical member of your team, you will guide other specialists and help leading on providing data as service across the organization.

We are seeking a Principal Technical Program Manager who will have scope across one or more business domains that fall within Administrative Technologies, like: Human Resources, Supply Chain, Finance, Legal, or other non-clinical shared services. The scope is both broad, across a business unit and deep, in terms of technical, process and continuous improvement required to develop and build enterprise wide IS services. This role is both enterprise in nature and startup in mindset because we are creating and building this IS division from the ground floor. This role will work in a fast paced environment, have constant demands for on time delivery, and will require understanding our customer needs, analysis and design, strong problem resolution, decision making, communication and partnering skills. This role requires someone to be both a leader and teacher as we bring in a cutting edge program management mindset and skillset to the organization. It requires a leader to deal with high degrees of ambiguity, ensure strategic alignment, and effectively drive project delivery, while collaborating with the business, fellow IS organizations and the project teams.

In this position you will have the following responsibilities:

  • Creates design options for feature areas that enable scenarios.

  • valuates data sources and research methods for use across the team.

  • Uses expertise on caregiver/partner strengths and weaknesses to articulate an approach that will differentiate the solution and appeal to caregivers.

  • Ensures that feature areas deliver the expected value to the caregiver and business objectives to PSJH.

  • Consistently contributes key ideas to the vision that appeal to the caregiver’s sense of style, fun, and aesthetics as well as their functional needs.

  • Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable the multi-year vision.

  • Applies world-class technical, functional and caregiver/partner knowledge to respond to trends and opportunities.

  • Applies a strategic understanding of the timing and rationale for design choices for feature areas.

  • Reviews and contributes to the designs of peers.

  • Uses experience and expertise to improve design templates and process.

  • Ensures that scenarios are effectively explained and enabled across stakeholder, partner, and caregiver messaging strategies.

  • Collaborates with internal stakeholders to develop and optimize messaging and supporting collateral to enable marketing, selling, and support for feature areas.

  • Partners with the field to ensure PSJH stakeholder readiness.

  • Establishes or improves systems to manage solution feedback from caregivers and resolve issues.

  • Defines and evolves ecosystem support resources for the duration of support lifecycle, such as content, tools, sample applications, and SDKs to enable user communities and drive adoption.

  • Defines the design iteration process for the team or organization, and leads improvements over successive releases.

  • Validates time estimates of others on the team.

  • Participates in design, code, and test planning and reviews across the feature area, understands the root causes of issues, and finds ways to resolve them.

  • Identifies multi-solution/service dependency issues and scheduling priorities, and establishes milestone exit criteria.

  • Has a sense of pride and personal accountability for end-to-end quality, completeness, and resulting user experience for the life of the solution/service.

  • Identifies unaddressed issues and resolves, escalates, or finds the appropriate owner to ensure the highest level of quality.

  • Uses the solution/service regularly to understand it thoroughly and discover ways to improve it.

  • Expertise leading and delivering programs comprised of several small to medium size projects, or a large complex project. Leads with collaboration, manages key stakeholders, removes roadblocks, and drives overall quality project delivery. Anticipates risks and issues and takes preventative actions.


Required qualifications for this position include:

  • Bachelor's Degree in an engineering discipline or equivalent education/experience.

  • 8 years leadership experience, leading technical teams in a complex and fast past moving environment.

Preferred qualifications for this position include:

  • Master's degree or equivalent education/experience.

  • 5 years healthcare experience.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Development

Location: Washington-Redmond

Other Location(s): Oregon-Portland, Oregon-Beaverton, California-Irvine

Req ID: 272520