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Providence Senior IS Asset Management System Administrator PSJH in Redmond, Washington

Description:

Providence St. Joseph Health is Senior IS Asset Management System Administrator PSJH to our location in Redmond, WA; Renton, WA; Beaverton, OR; Portland, OR; Missoula, MT or Irvine, CA.

We are seeking a Senior IS Asset Management System Administrator to be responsible for the daily activities of Technology Operations; Tier 2 and 3 production support; MAC’s (device Move, Adds & Changes), Break-Fix, Lifecycle Management, and Major Incident resolution including both centralized and local technical support of advanced voice, desktop, LAN, WLAN, VLAN, and WAN technologies. 7x24x365 Production Operations and Operational User support for Providence Health & Services at centralized, regional or ministry-based site(s). Responsible for ensuring proper escalation to 3rd-level TSO teams; Engineering, Architecture and Applications. Develops relationships with regional customers so that IS/IT infrastructure services are provided according to regional business need with priority and special emphasis placed on production systems, production incidents and emergencies in this descending order of importance. Has experience working in a distributed environment working with local and geographically distributed team members and teams. The scope of activities include but, are not limited to technological production systems service and support and those activities associated with such Production Systems (network, telephony, laptops), end-user devices (desktops, thin clients, tablets, mobile devices, etc.). Additional responsibilities include 7x24x365 on-call and on-site support, technology lifecycle replacements, technical skills development, operational effectiveness and management of day-to-day tasks and assignments.

In this position you will have the following responsibilities:

  • Responsible for the Service and Support of the production systems, end-user devices, and supporting infrastructure at PH&S centralized, regional or ministry-based site(s).

  • Key Production Areas of support: Network, Telecom, Desktop; Break Fix; 7x24x365 Production On-Call; Moves/Adds/Changes; Service Requests; Closet Maintenance; UPS Support, Cable Patching, Cable Punch-Down; Wireless Infrastructure; Vocera Support; Port Activation, Port Turn-up; Lifecycle Hardware Replacement; Local DC Hands-On Support; Circuit Support; Vendor Onsite Coordination; SOP execution, Spot End-User Training; Current-State and Knowledge-Based Article Creation.

  • Implement technology solutions to meet customer requirements with a balanced view towards performance, availability, data security, and cost effectiveness.

  • Collaborate with other IS teams to meet the needs of the PH&S.

  • Perform all work with the focus on how best to support the Providence mission and ministries.

  • Responsible for the development of current state documentation and knowledge base articles for deployed technology solutions. Update documents regularly, and maintain accurate documentation on system performance and operational activities.

  • Responsible for self-managing the daily activities of support, process, and project activities.

  • Escalate issues and/or problems on any customer impacting work to their direct manager.

  • Provide production support of deployed Providence technologies, including moves, additions, changes, deletion/removal, availability, and backup/restore. Respond to tickets, service requests, and alerts from monitoring systems. Monitor appropriate work queues and takes action.

  • Provide support to vendor activities and vendor service deployment, including telecom/network circuit installations, outages, and maintenance.

  • Ensure availability and viability of deployed technologies through equipment lifecycle management in accordance to established standards.

  • Manage prioritization of work in accordance to established service level agreements.

  • Provide spot end-user training as necessary.

  • Maintain closet infrastructures, including uninterruptable power supplies and cable patching, punch down, and routing.

  • Provide local hands-on support to in-field data centers.

  • Patch and update systems. Execute standard changes as managed by change control.

  • Functional escalation point and mentor for Tier 1 Service Desk personnel.

  • Support, manage and resolve Major Incident events

  • System patching and standard changes

  • Advocate Technology Operations goals and commitments; understand the vision of PSMS and is able to deploy that vision through functional areas.

  • Know when to proactively communicate with leadership about issues and problems that exist in their own functional area.

  • Develop effective working relationships at all organizational levels

  • Maintain technical fluency and works to increase knowledge and skills.

  • May be required to travel up to 25% of work schedule.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree or undergraduate degree in Computer Science, Electrical Engineering, Information Systems.

  • 5 years of direct experience related to the duties and responsibilities specified as a network, telephony, or desktop specialist.

  • 3 years of experience in performing as a network generalist, and/or telephony, and/or desktop in a 24x7 environment.

  • Avaya certifications and/or expertise around the Avaya call manager and applications which interface with Avaya platforms, including: Contact Center, CMS, Modular Messaging, Call Recording, wireless endpoints (Vocera and Spectralink), and VoIP within 1 year of hire.

OR

  • Cisco and Juniper certifications and/or expertise within 1 year of hire.

OR

  • MS certifications and/or expertise within 1 year of hire.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

For information on our comprehensive range of benefits, visit:

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: IT Operations and Support

Location: Oregon-Beaverton

Other Location(s): Washington-Renton, Oregon-Portland, Montana-Missoula, Washington-Redmond, California-Irvine

Req ID: 290297

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