Providence Health & Services Senior Service Engineer - Power BI - Data Warehouse in Redmond, Washington
Providence St. Joseph Health is calling a Senior Service Engineer to our location in Irvine, CA; Portland, OR; Renton, WA; Redmond, WA or Beaverton, OR.
We are seeking a Senior Service Engineer – Power BI Report Developer / Data Warehouse to provide analytical services to business units and IS Stakeholders. In this role you will engineer, develop, and support the complete lifecycle of the Enterprise Power BI Services Platform, Power BI Reports for TEO Program Operations and Collaboration Services Lines & Strategic Projects, Caregiver Training, Data Warehouse, and a variety of Azure Services for ETL processes. The successful candidate will possess a strong understanding of Power BI Services, Data Analysis and ability to articulate findings and recommendations to stakeholders.
In this position you will have the following responsibilities:
Advise on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.
Advise on and incorporates the team's standards and best practices into all designs to create high-performance,manageable services.
Contribute to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs.
Performs advanced troubleshooting and engineers solutions for complex (for example, unexpected or unanticipated) service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations.
Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours.
Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model.
Maximizes the effectiveness of financial resources.
Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality.
Triages problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team.
Ensures that production solutions are reliable, resilient, secure and effective and continuously monitored.
Defines and collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis.
Analyzes and tracks operational cost data and reports trends, budget risk, and variance against the projected cost model to the business.
Identifies cost saving opportunities for consideration by the service team.
Required qualifications for this position include:
Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering or equivalent education/experience.
5 years related experience; more preferred.
Experience in automation, specifically related to deployment, recovery, or other manual processes.
Experience with n-tier solutions.
Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet. Quality of Service Expectations.
Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.
Preferred qualifications for this position include:
Masters Degree in Information Services, Computer Science, Engineering.
Microsoft Data Administration / Analyst / Engineer Certifications.
7 years experience in Technology, Information systems, IT.
3 years experience in Microsoft Power BI Desktop, Tableau, Microsoft SQL Reporting Services (SSRS), or similar BI Tools.
3 years of experience in Data Analytics
About the department you will serve.
Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Analytics/Business Intelligence
Other Location(s): Oregon-Beaverton, Oregon-Portland, Washington-Redmond, California-Irvine
Req ID: 318026