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Providence Health & Services Chief Executive - Express Care in Seattle, Washington


Providence St. Joseph Health is calling a Chief Executive for Express Care to Seattle, WA.

The Opportunity

The Chief Executive, ExpressCare – Ambulatory Care Network has direct P&L responsibility for the ExpressCare enterprise across all seven states where PSJH operates. In addition, the CE is responsible for assuring short- and long-term organizational success of ExpressCare by providing strategic vision and leadership for the growth of the enterprise ensuring the highest focus on consumer experience, quality and integration with existing clinical services within the PSJH enterprise.

Key Working Relationships

The Chief Executive, ExpressCare – Ambulatory Care Network reports to the EVP of the ACN. In addition to the direct and matrixed reports, the key stakeholders are both internal and external to the ACN.

Within the ACN, the CE must work to align efforts with the leaders of the other CAN Pillars – Urgent Care, HMR, ASC’s Imaging, One Medical Group. The CE will also be the owner clinical services relationship with Walgreens.

Within the ACN, the CE of ExpressCare must work with leaders of the Lines of Business – Physician Enterprise, senior and community services and the Clinical Partnerships to create a seamless patient experience across multiple care verticals.

Specifically, this position works closely with the COO’s, CMO’s and CSO’s in each market to ensure that there is integration of clinical offerings and synergies with local growth strategies, and partners closely with Mission Integration of clinical offerings and synergies with local growth strategies, and partners closely with Mission Integration across the organization.

About Our Organization

As the third largest not-for-profit health system in the United States, Providence St. Joseph Health (PSJH) is committed to providing for the needs of our communities – especially for those who are poor and vulnerable – across Alaska, California, Montana, Oregon, Texas, New Mexico and Washington. Providence St. Joseph Health is affiliated with Swedish Health Services, Pacific Medical Centers, Kadlec Regional Medical Center and Facey Medical Group.

Our system includes more than 120,000 caregivers (all employees) serving in a diverse range of ministries from birth to end of life, including acute care, physician clinics, long-term and assisted living, palliative and hospice care, home health, supportive housing and education.

We operate 50 hospitals, 22 long-term care facilities, 19 hospice and home health programs, 693 supportive housing units and over 800 clinics in seven states. Our health plans serves our caregivers and other large employer groups covering 436,000 members.

On any given day, we care for more than 1,200 people in our long-term care settings, more than 4,000 in our hospitals and more than 20,000 in our clinic settings. Daily, we serve more than 7,000 people in our many home health and palliative care programs and almost 800 in supportive housing. We touch more than five times as many lives in non-acute settings as we do in the traditional hospital setting.

The Ambulatory Care Network and ExpressCare Business

The Ambulatory Care Network (ACN) provides patients access to optimized, lower cost, consumer-centric, connected ambulatory services. This work is foundational to evolving our care delivery model and accelerating our journey to Health for a Better World.

The ACN is a key part of PSJH’s Health 2.0 strategy. The access channels in the ACN – ExpressCare, Urgent Care, and One Medical – are reducing barriers to care patients and consumers experience. Ultimately, these services will create a network of same day options providing care to 15 million people within a 15 minute drive time. The ACN is also building out a network for ambulatory surgical services and imaging across PSJH that will offer these services with ease, transparency and lower cost. In addition, the ACN is looking for other ways to create relationships with patients and partner with them on their healthcare journey. The ACN is on track to deliver care to over 2.5M patients in 2020.

ExpressCare is comprised of the following:

  • ExpressCare LLC – a wholly owned subsidiary of PSJH

  • ExpressCare PC – WA, AK, MT, OR, CA, TX

The ExpressCare services are provided through our embedded and free standing clinics, virtual services and a handful of pilot programs designed to take care closer to patients. ExpressCare employs over 300 caregivers who operate in five states. ExpressCare provided care to more than 190,000 patients in 2019, with gross revenues of $30M.


Above all, we are looking for a servant leader whose personal and professional background demonstrates a genuine passion for the mission and core values of Providence Health & Services. You have a style that emphasizes openness, collaboration, visibility, and connectivity. A strong, confident, results-oriented, and decisive leader with the capacity to balance the big picture and strategic perspective with a focus on operations and the details of execution. You can articulate how your work improves healthcare delivery in the communities that we serve.


Required qualifications for this position include:

  • Master’s Degree in HealthCare Administration, Business Administration or comparable field. Clinician Degree (MD, DO, APP, RN) is strongly preferred with experience in Primary Care.

  • Experience as a healthcare leader with a minimum of 8-10 years of proven track record in multiple areas of healthcare management, operations, and corporate functions.

  • Board certification in a relevant field is required.

  • Clinical knowledge in relevant specialty pertaining to the clinical scope of services delivered in the ExpressCare.

  • Proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes and effectively directing/managing tactical processes.

  • Must be adaptable: dealing with daily operations, related problem solving, physician relations, while retaining strategic focus and driving for long-term results.

  • Knowledge and skills in medical group management and health systems operations and reimbursement are highly desired.

  • Ability to achieve goals in a working environment that uses multiple modalities of communication and computer applications. Must be skilled in verbal and written communication.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Clinical Director/Executive

Location: Washington-Seattle

Req ID: 251343