Providence IS Service Director PSJH in Seattle, Washington
Providence St. Joseph Health is calling a IS Service Director PSJH to our location in Seattle, WA or Spokane, WA.
The IS Service Director (SD) is an executive-level, strategic business leader who partners with ministry / campus clinical business executives and leaders on both business strategy and business value results. The SD serves as an advocate for both IS and the clinical business as a member of leadership teams. The SD is a trusted advisor actively partnering and consulting with business peers to determine strategic direction and how it converges with IS strategic direction and capabilities. The SD ensures the potential business value from those capabilities are captured and recognized.
In this position you will have the following responsibilities:
Strategy Development and Alignment: Identify business function opportunities and the best-suited position for the function's adoption within the business partner organization. Measure adoption and work with business leadership to develop future roadmap and opportunities.
IS Operational Excellence and Service Delivery: Partners with business transformation teams to ensure successful initiatives. Ensure project and initiative progress, including consistent and effective communication.
Leadership: Provides ministry specific guidance for exceptional IS service delivery, which is aligned to ministry strategy, goals and operational needs. Leads IS ministry communications as liaison for IS during service outages. Serves as a role model for values and mission of IS and Providence organization.
Communications: The SD provides bidirectional communication of IS initiatives and major incidents to ministry/service area executive leadership. The SD facilitates, influences, and communicates how technology strategies/services are planned and executed.
Customer Experience and Satisfaction: The SD guides, supports, and advocates for IS efforts to Simplify, Modernize, and Innovate to achieve excellent customer experience. Provides customer experience related feedback to IS leadership responsible for success of those initiatives. The SD shares valuable insights and customer satisfaction data with leaders to help guide/support exceptional customer experience between IS and the clinical business.
Collaboration & Coordination: Ensure that project/program managers are knowledgeable about the business partner and their objectives. Engage as a project/program stakeholder, including evaluating project efforts and progress against business and IS strategic plans and objectives.
Demand Management: The SD acts as the strategic interface between IS and the clinical business partner to surface, and shape business demand. Ensure that the potential business value is measurable, realized, optimized, and recognized. Validate (confirm) IS services and requirements are adequately and accurately represented in all new requests.
Required qualifications for this position include:
Bachelor's Degree in Computer Science, Business Management, Information Services or related field or equivalent education/experience.
10 years Service Delivery Leadership experience in healthcare and/or IT setting; Demonstrated ability to create and successfully execute Service Delivery plans for highly complex services; healthcare information services operations and support; experience standardizing complex and disparate technologies, workflows and processes; release management expertise related to application rationalization, deployment, and support; experience in process improvement methodology, change management, and operational improvement.
8 years leadership in healthcare and/or information services operations and support.
5 years experience leading service reviews with senior executives, reporting complex service development information and setting Key Performance Indicators (KPIs) for a complex eccosystem of services.
Preferred qualifications for this position include:
- Master's Degree in IS, Business, Healthcare Administration, or a related field or equivalent education/experience.
About the department you will serve.
Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Director/Executive
Other Location(s): Washington, Washington-Spokane
Req ID: 293032