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Providence Health & Services Manager, Clinical Informatics Education and Adoption PSJH in Seattle, Washington

Description:

Providence St. Joseph Health is calling a Manager, Clinical Informatics Education and Adoption PSJH to one of the following locations: Portland OR, Beaverton OR, Seattle WA, Renton WA, Everett WA, Olympia WA, Spokane WA, Richland WA, Missoula MT, Anchorage AK, Burbank CA, Anaheim CA, Torrance CA or Santa Rosa CA.

We are seeking a Manager, Clinical Informatics Education and Adoption to be responsible for supporting PSJH CI education goals for EHR and other information systems deployment, sustainment, adoption, and optimization activities. This leader combines knowledge of adult learning principles, instructional design, training, communication, project management, and healthcare informatics, to provide direction, leadership, and coaching to teams responsible for the design, development, publication, and maintenance of change communication and learning deliverables with the goal of promoting safe, effective, and efficient use of information technology in clinical and business settings. Partnering with co-managers, this role leads cross-team bodies of work as assigned such as training environment management, project resourcing, Credential Trainer programs, change communication and learning deliverable standards, publishing and maintenance, publication platform management, and education evaluation.

The incumbent performs all duties in a manner that promotes a multidisciplinary team concept and reflects the Providence St. Joseph Health mission, vision, values, and philosophy.

In this position you will have the following responsibilities:

Strategy Development, Alignment, and Collaboration

  • In collaboration with PSJH informatics and clinical leaders, help to define and manage a EHR training and adoption program that supports EHR adoption and utilization of technology as intended, enhance the current clinical record, increases physician and clinician satisfaction, and improves the patient experience and clinical outcomes.

  • Work collaboratively with other CI Education team members, Clinical and Business informatics team members, Regional trainers and operational stakeholders to identify the learning needs of target audiences, develop and validate training strategies to address the needs.

  • Identify opportunities to use new technologies and best practices to improve training design and delivery and supports team members in adoption of these technology and practices.

  • Develop and implement standardized processes for the design, development, publication of change communication and learning deliverables.

Management and Leadership

  • Oversee the development of change communication and curriculum design and development standards, processes, and templates to ensure consistency in the approach across projects and alignment with CI team objectives. Collaborates with CI teams to identify educational opportunities

  • Ensure training programs include post training evaluations that can be used to measure the effectiveness of the new or changed curriculum.

  • Provide leadership in supporting team processes to address updates and improvements to deliverables maintaining the primary goal of enterprise standard content.

  • Support enhancement of team member expertise to maintain/develop knowledge, skills, abilities, and attitudes which promote excellence and productive team-orientated performance. Promote and encourage positive team problem solving to empower employees to act effectively to cause change.

  • Ensure projects are set up for successful execution. Monitor status of the projects and ensures adherence to timelines.

  • Collaborate with education leadership team to provide clear and adequate communication of programs to other CI system program and regional teams and stakeholders.

  • Serve as an informatics education consultant to CI, IT, and project teams.

Operations:

  • Attract, hire, train, motivate, retain, and develop a team of first-rate professionals to perform the responsibilities of instructional design, change communication and curriculum development, delivery, and maintenance in support of clinical and business informatics programs.

  • Monitor and evaluate team performance; optimize existing operational activities, structures and processes; strive for continuous improvement.

  • Provides mentorship for caregivers new in their role; sets team performance metrics, evaluates productivity, and helps team members create long-term career plans.

  • Manage to the adherence of the PSJH CI education team design standards and team processes.

  • Manage work assignments and coach team members in prioritization of work.

  • Collaborate with CI team leaders to projects have defined education team resources, realistic deliverables and time lines.

  • Appropriately escalate critical issues, problems or delays that could have an impact on the success of team projects, initiatives, or assignments.

  • Assist to adhere to budgeting and expenditures for CI program services.

  • Maintain current knowledge of education and instructional design principles and applications and health informatics trends, especially around training in health informatics.

Standards of Performance:

  • Actively support and incorporate the mission and core values of PSJH in daily activities and interactions with all others.

  • Maintain confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information as required by Federal, State, and Company compliance policies.

  • Ensure compliance in self and team with mandatory system training and education efforts.

  • Participate collaboratively with other education team leadership to support team goals and those of the larger CI team.

  • Role models professional behavior as a leader and a clinical informatics education professional.

Customer Service:

  • Develop and collaborate, using data, on individual and team objectives and capacities in the creation, definition, and advancement/support of new and existing standard work processes (SOPs) and procedures and service level agreements (SLA) consistent with PSJH management, IS, and CI priorities with the goal of providing and maintaining excellent, realistic customer service.

  • Measure and report on individual and team objectives/SOPs/SLAs as required/requested by CI and IS leadership.

  • Advocate for and support a collaborative and just work environment that maintains and augments employee engagement and satisfaction with a career at PSJH.

Qualifications:

Required qualifications for this position include:

  • Bachelor's Degree in Education, Instructional Design, Adult Learning, Organizational Development, Informatics, healthcare –OR- equivalent education/ experience.

  • Six (6) years of education experience in an information services or training setting along with three (3) or more years of management experience. Healthcare information services operations and support.

  • Four (4) years of leadership experience.

Preferred qualifications for this position include:

  • Master's Degree or in process in Education, Instructional Design, Adult Learning, Organizational Development, Informatics, healthcare –OR- equivalent education/experience.

  • Three (3) years of experience in education in a large organization with multiple implementations. Experience standardizing complex and disparate processes. Experience in process improvement methodology, change management, and operational experience in a complex environment.

  • Epic Certification 1 or more applications

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

http://www.providenceiscalling.jobs/rewards-benefits/

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Olympia

Other Location(s): California-Burbank, Oregon-Portland, Oregon-Beaverton, Washington-Spokane, Washington-Everett, Washington-Renton, Montana-Missoula, Washington-Seattle, Alaska-Anchorage, California-Santa Rosa, California-Anaheim, California-Torrance

Req ID: 254912

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