Providence Manager, IS Security Operations PSJH in Seattle, Washington
Providence St. Joseph Health is calling Manager, IS Security Operations PSJH to our location in Seattle, WA; Renton, WA; Redmond,WA; Portland, OR; Irvine, CA or Beaverton, OR.
We are seeking a Manager, IS Security Operations PSJH to be responsible for the day-to-day activities of his or her direct reports, to include maintenance of, management of and changes to PSJH edge firewalls, endpoint protection, vulnerability scanning and vulnerability management program, data loss prevention, security incident and event manager, and email protection / defense systems, as well as measuring and evaluating productivity and quality. This role will have demonstrated experience working in a distributed environment and leading geographically distributed teams.
This role reports to the Senior Manager, IS Security Operations and must establish and maintain effective collaborative working relationships with management and staff at all levels in Providence Strategic and Management Services (PSMS), as well as with other Providence St. Joseph Health staff, vendors, agents, and others to provide highly available, secure, and reliable infrastructure services.
In this position you will have the following responsibilities:
Provide oversight and direction in the management of the information security monitoring capability as a whole – process and technology.
Mentor and train new personnel.
Manage and improve information security documentation as required.
Collaborate with other Providence teams and leadership to discover and realize innovation for monitoring and securing technologies and tools within scope of responsibility.
Provide support during and lead security event investigations when required.
Perform all work with the focus on how best to protect and support the Providence mission and ministries.
Provide input on budgeting and the expenditures for all information security infrastructure and research services related to enterprise technology infrastructure for the PSJH System.
Provide responsive leadership to delegate, coordinate, and motivate staff; evaluate performance for direct reports and for contractors/other peoples’ direct reports; works with individuals and HR to improve performance as needed.
Serve as a member of the IS Security management team, providing input for decisions affecting PSMS as a whole and their customers.
Serve as a member of the Information Security Program Leadership team providing, expertise and input for decisions relating to security threat and risk management.
Build consensus and drives to agreement upon a course of action where there are multiple perspectives.
Manage the daily activities of support, process, and new project activities for security operations team and coordinating the utilization of staff needed to assist with other projects.
Assist with the development of the operating and/or capital budgets; perform analysis, monitoring, and reconciliation of those budgets.
Train and develop staff to ensure the team has both the technical and organizational skills to effectively maintain operations and support as measured by established service levels; conduct and oversees evaluations and establishes performance goals of the staff; resolve disciplinary problems, grievances, and other sensitive personnel matters.
Provide ongoing development and revision of performance standards for all job categories within the team.
Develop staff training plans and identifies opportunities for on-the-job training; recommend formal training options.
Establish and maintain excellent standards in dealing with customers, vendors, and staff in the daily working of the team.
Escalate issues and/or problems on any customer impacting work to the Manager and other appropriate leaders within Providence.
Monitor and provide input to the Manager regarding services used for outsourced services and contract compliance.
Facilitate procurement of outsourced consultants and contractors with requisite skills to augment the teams to meet PSJH business needs.
Support IS teams by serving as the initial point for security technology related issues; recommend corrective actions to remediate known issues.
Analyze existing and future systems, review security architectures, and develop engineering solutions that integrate information security requirements to proactively manage information protection
Lead the team in response to security incidents and issues
Research, assess, and implement firewall changes as required to resolve tickets and/or in support of project work.
Apply security risk assessment methodology to system development, including assessing and auditing antivirus deployment and risk analysis.
Assess and mitigate system security threats/risks throughout the program life cycle
Perform vulnerability assessments and penetration testing
Monitor and report on vendors responsible for delivery of contracted products and services.
Treat all others with respect and demonstrate excellence, justice and compassion in daily work.
Maintain the strict confidentiality of all information, including financial/operational, employee/human resource, healthcare/patient data and information.
Perform other duties as assigned by Senior Manager.
Perform well under pressure and with appropriate regard for confidentiality and discretion when dealing with sensitive matters.
Advocate security goals and commitments; understand the vision of PSMS and is able to deploy that vision through functional areas.
Know when to proactively communicate with leadership about issues and problems that exist in their own functional area; perform daily interaction with staff; hold regular team meetings.
Develop effective working relationships at all organizational levels
Maintain technical fluency and work to increase knowledge and skills.
Technical leadership skills in security operations, vulnerability scanning and reporting, firewall administration.
Strong knowledge of security best practices
Proven ability to develop effective working relationships at all organizational levels.
Ability to work effectively with other parts of the IT organization (e.g. Applications, Architecture, Program Management, Operations)
Strong attention to detail and analytical skills.
Demonstrated long and short-range planning skills.
Ability to organize multiple tasks, schedules and meet shifting priorities
Ability to identify and implement changes and improvements that accomplish long-range objectives.
Proactive identification of ways to enhance or improve service delivery to customers and technology standards
Proficiency with operating and capital budgeting tools.
Ability to rapidly summarize complex information and present to others.
Proficiency with the MS-Office suite of products.
Excellent communication, presentation and negotiation skills.
Required qualification for this position includes:
Bachelor's Degree in Computer Science, Information Systems Management, or Information Services or equivalent education/experience.
5 years Information Services leadership experience.
10 years hands on technical management experience in at least one of the following disciplines: Network, Server, Storage, or Security. Key experience highlights include: demonstrated ability to create and successfully execute strategic plans for highly complex technical issues; information security operations and support; experience standardizing complex and disparate processes and consolidating multiple teams into a single cohesive team; methodologies related to operating security technology systems; experience in process improvement methodology, change management, operational improvement in complex systems. Must have proven ability to interact at and communicate to all levels of an organization. Organizational, interpersonal, and communications skills and the ability to manage shifting priorities are critical for success in this position.
Certified Information Security Manager upon hire.
Certified Information Systems Security Professional upon hire.
Certified Ethical Hacker upon hire.
Preferred qualification for this position includes:
Working knowledge of authentication services, concepts and best practices
Working knowledge of cloud and on-premises directory services like Azure AD and Microsoft Server Active Directory
Previous background in Information Security or Identity & Access Management
Working knowledge of Modern Auth and SSO including familiarity with large cloud providers
Working knowledge of Multi-Factor, conditional access and strong auth concepts
Familiarity with PKI architecture and Passwordless Biometrics a plus
Familiarity with PIM/PAM architecture a plus
Extensive experience defining, developing and implementing standards, process and procedures in large enterprise
Vendor management expertise
ITIL and PMP background knowledge a plus
Ability to juggle multiple complex projects and deadlines
Deep intrapersonal skills as a collaborative people/team manager
Executive polish, presence and leadership acumen
Master's Degree in Information Services; Business, Healthcare, or Public Administration; or IS Field or equivalent education/experience.
About the department you will serve.
Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Other Location(s): Washington-Renton, Washington-Seattle, Oregon-Portland, Oregon-Beaverton, Washington-Redmond
Req ID: 265809