Providence Senior Program Manager, Ambulatory Care Network in Seattle, Washington
Providence St. Joseph Health is calling a Senior Program Manager, Ambulatory Care Network. Candidates for this role can live in any of our five footprint states: AK, WA, MT, OR, or CA.
The rapid acceleration of a longstanding trend – the movement of services and payment away from traditional care settings and structures into consumer-oriented lower cost venues with greater ease of access is forcing healthcare providers to respond to consumers, payors and competitors by investing and organizing differently; including offering new access points that drive down delivery system costs and ultimately change legacy revenue models. Having an optimized, consumer-centric and connected ambulatory network is foundational to the efforts of PSJH as we are looking to evolve our care delivery model.
Providence St. Joseph has established an ambulatory care division designed and organized to focus on providing patients access to an optimized and connected ambulatory care network across all our geographies. This lower cost, consumer-centric network is a key strategy to ensure we are the preferred health partner in the communities we serve.
The Ambulatory Network includes assets in four key pillars
• On Demand Care
• Lower Cost Network
• Health and Wellness
• Employer Solutions
Reporting to the Director, Growth and Governance – Ambulatory Care Network, the Sr. Program Manager, Ambulatory Care Network is a key leader in the formation, development and operationalization of an enterprise wide ambulatory network within the Providence St. Joseph Health system. The Sr. Program Manager has accountability for assuring long-term growth of the Ambulatory Care Network within Providence St. Joseph Health (PSJH). The Sr. Program Manager is responsible for developing and executing on strategic & tactical initiatives including strategic planning efforts, business plan development, governance and leadership of multiple project teams including the support of affiliations, transactions and partnerships. This position will need to work within a complex organizational structure with minimal direction and in a manner that balances achievement of strategic and operational goals while maintaining effective relationships with other business divisions.
In this position you will have the following responsibilities:
Serves as a transformational member of the Ambulatory Care Network team; working collaboratively to achieve strategic and operational goals as outlined in the integrated strategic and financial plan and the Ambulatory Care Network Executive Leadership Team.
Provides initiative leadership for transactions / affiliations and related business development efforts including sourcing and evaluating potential companies to meet needs, value proposition development, business plan development and analysis, financial and business due diligence, project management and internal review processes, formulate and respond to RFPs and support negotiation and review of deal documents including letter of intents, purchase agreements, operating agreements, management services agreements, or other agreements related to acquisitions, joint ventures and divestitures.
Conducts strategic assessments and analysis. In partnership with business leaders, creates business cases and business plans for initiatives. Develops initiative-specific implementation plans and manages activities against the plans. Sets up and leads multi-disciplinary work teams. Ensures effective communication, training, and post-implementation support strategies are created and implemented among all stakeholder groups.
Leads development of senior executive chartered projects/initiatives from concept phase through transition to operations using combination of analytical, project management, change management, facilitation, and business management expertise. Ensures tracking of financial, human, and technical objectives for each project. Provides project status reporting to executive sponsor, initiative owner, project team, and other stakeholders as requested. Develops project-specific escalation and issue management protocols.
Engages stakeholders in solving problems. Utilizes change management and performance improvement tools. Builds awareness and commitment to the change effort, and leads the ongoing communications and alignment of stakeholders throughout the process. Conducts post-initiative assessments and makes recommendations for improvement based on those assessments.
Creates and maintains governance systems and structures in partnership with Director, Growth and Governance, including charters, agendas, minutes, and tracking documents. Ensures clinical pillar governance and management councils are aligned with overall Ambulatory Care network governance and PJSH governance. Manages frequent and routine reporting and presentations to PSJH Board, Councils, Regional Leadership, etc.
Navigates relationships at all levels within a complex, relationship-based organization; utilizing direct and indirect influence to improve alignment, management, and performance of assets.
Represents Providence St. Joseph Health, the EVP-Ambulatory Care, and the Ambulatory Network Division to governing boards, senior executives and professional groups both within and outside the organization.
Required qualifications for this position include:
Bachelor's degree in business, health care or a related field.
7 years healthcare experience.
5 years experience working as part of a large, multi-product/multi-market, geographically dispersed organization.
Experience in process improvement using Lean methods including visual management boards and department huddles or stand ups.
Valid driver’s license and ability to pass state/federal screening requirements for airline travel.
Preferred qualifications for this position include:
Master's degree or equivalent.
3 years project, program and portfolio management.
Experience in business development, market analysis and assessment, M&A experience.
About the department you will serve.
Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Project & Program Management (Non-Clinical)
Other Location(s): Montana, California, Washington, Oregon, Alaska
Req ID: 274377