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Providence Health & Services Technical Program Manager - eCommerce in Seattle, Washington


Providence St. Joseph Health is calling Technical Program Manager – eCommerce to our location in Seattle, WA.

We are seeking a Technical Program Manager – eCommerce to manage the implementation or rollout of digital products as part of Providence’s digital experience team, which supports Providence’s Mission and vision through leadership and management of the system’s online presence, including public websites, physician and patient portals, and other extensions of the digital experience. Through our family of apps and services, we're building a different kind of health experience that connects millions of people to healthcare access. Whether we're creating new products or using existing technologies to create the optimal experience for our patients, the people at DIG create an experience that transcends the current thinking in healthcare. Our team is constantly iterating, solving problems, and working together to empower patients to receive access to care where and when they want it.

Are you excited about connecting people through commerce and enabling experiences at scale? Are you passionate about helping those around you be more effective? Do you think about technology as a way to increase efficiency and change how businesses operate?

We are looking for a Technical Program Manager with a technical background who is passionate about marketplaces, e-commerce, and launching products that help people discover connections to businesses. As a Technical Program Manager, you will play a key role within DIG, driving projects to launch, and connecting people to internal systems as well as large connected marketplaces in the healthcare industry. Having a technical background and experience effectively collaborating with cross-functional teams to drive results and develop and execute against launch plans will drive this role.

In this position you will have the following responsibilities:

  • Manage cross-functional platform programs by working with product development teams, business teams, as well as external partners.

  • Tackle complex problems with a strategic mindset and create programs for solving those problems.

  • Maintain the team's focus on strategy and goal-oriented results.

  • Develop and manage end-to-end project plans and ensure on-time delivery.

  • Communicate status and big picture to the project team and management.

  • Proactively identify upcoming risks, issues, and bottlenecks and resolve cross-team issues.

  • Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.

  • Balance the business needs with technical constraints by building deep subject matter expertise for your area.

  • Proactively identify inefficiencies that are holding the team back, and drive better, more efficient workflows.

  • Drive internal process improvements, remove gaps across multiple teams and ensure teams are working on high-impact projects that align with the company mission and goals.

  • Assess business impact, prioritize initiatives, and quickly react to a fast-paced, dynamic environment.


Required qualifications for this position include:

  • Bachelor's Degree in Marketing, Computer Science, Business, or Liberal Arts or equivalent education/experience.

  • 5 years of tech industry experience.

  • 5 years of experience with hands-on involvement in solving large-scale technical problems.

  • Experience operating autonomously across multiple teams.

  • Experience leading cross-organizational programs by holding teams and individuals accountable to timelines and deliverables.

  • Analytical and problem-solving experience including experience collecting data points across disparate projects.

Preferred qualifications for this position include:

  • Master's Degree in Marketing, Computer Science, Business, or Liberal Arts or equivalent education/experience.

  • 5 years of program management experience.

  • 5 years of experience in eCommerce.

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Project & Program Management (Non-Clinical)

Location: Washington-Seattle

Req ID: 247729