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Providence Health & Services Care Transition Associate in Tukwila, Washington


Providence is calling a Care Transition Associate (1.0 FTE, Day Shift) to work in Strategy and Business Development in Olympia, WA

The Care Transition Associate performs a variety of patient centered administrative tasks to support the RN Clinical Liaison/Business Development team in the care coordination hospital hubs that support care transition work for home health and hospice. Will work under their direction to support patients and families with their specific discharge plan and plan of care for home health and hospice referrals.

In this position you will:

  • Act as a Liaison between outside agencies, outpatient setting and the inpatient setting

  • Knowledge of roles and function to be able to make appropriate phone calls to assist the RN clinical liaison and healthcare team on both the outpatient setting and inpatient setting related to home health and hospice services

  • Ability to provide in-person education and consultation to patients and families regarding services such as home health and hospice and other post-acute services

  • Make recommendations to the management team regarding innovative ways to promote a particular idea or concept through marketing materials and strategies that foster accessible, quality, cost effective, and outcome driven services

  • Provide administrative support to the inpatient/outpatient RN Liaisons

  • Pull appropriate documentation from EMR such as orders and manage referral lists in Epic, such as resumption of care (ROC) home health and other home health and hospice lists.

  • Obtains and communicates updated information to the RN clinical liaison and clinical care team

  • Communication of information to the RN clinical liaisons and healthcare team that is accurate, complete, and to appropriate staff in a timely manner


Required qualifications for this position include:

  • Associate's Degree OR 5 years of work experience

  • Demonstrated work experience with patients and families.

  • Work experience, preferably in health care setting, providing customer service and administrative support to professionals.

Preferred qualifications for this position include:

  • Coursework Training in Medical terminology/Health care training/Educational courses in healthcare.

  • MS Word and Excel software programs.

  • Experience with Epic electronic medical records (EMR)

About the department you will serve.

Providence Strategic and Management Services provides a variety of functional and system support services for all eight regions of Providence Health & Services from Alaska to California. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Patient Services

Location: Washington-Tukwila

Other Location(s): Washington-Olympia

Req ID: 258229